Refund Policy

Last Updated: May 20, 2026

Thank you for choosing 10x Groww. We strive to provide high-quality digital services and customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested and processed.

1. 30-Day Refund Policy

We offer a 30-day refund policy for eligible services purchased from 10x Groww.

Customers may request a refund within 30 days from the date of purchase or project initiation, subject to the conditions mentioned below.

2. Eligible Refund Cases

You may be eligible for a refund if:

The project has not been started
We are unable to deliver the agreed service
There is a duplicate payment made by mistake
The delivered service significantly differs from the agreed scope

Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Services

Refunds may not be provided in the following cases:

Completed or delivered projects
Digital marketing or SEO services already executed
Domain registration, hosting, third-party tools, plugins, or software licenses
Custom development work already completed
Change of mind after project approval
Delays caused by lack of client response or missing requirements

4. Domain & Hosting Charges

To start any website or eCommerce project, clients may need to purchase domain names, hosting services, premium plugins, themes, or third-party tools in advance.

Please note:

Domain registration charges are strictly non-refundable
Hosting/server charges are non-refundable once activated
Third-party software, plugins, themes, API services, or licenses purchased for the project are non-refundable
These purchases are made specifically for the client’s project and cannot be reversed after activation or registration

Clients are advised to confirm all requirements before purchase and project initiation.

5. Partial Refunds

In some situations, partial refunds may be issued depending on:

Amount of work completed
Project stage
Resources already allocated
Third-party costs already incurred

6. Refund Process

To request a refund, contact us with:

Your name
Invoice/order details
Reason for refund request

Once approved, refunds are generally processed within 7–14 business days through the original payment method whenever possible.

7. Cancellation Policy

Clients may request project cancellation within the refund eligibility period. However:

Work completed before cancellation may be chargeable
Third-party expenses are non-refundable
Access credentials, files, or assets delivered after cancellation may be revoked until dues are cleared

8. Legal Business Information

“10x Groww” is a brand name operated by Biswas Store, a registered proprietorship business in India.

All invoices, payments, banking transactions, legal documents, and official business operations are conducted under the name Biswas Store. Clients may see the name “Biswas Store” on bank statements, invoices, payment gateways, and receipts.

9. Contact Us

For refund or billing-related questions:

Website: 10xgroww.com
Email: info@10xgroww.com
Location: Kolkata